Stone garments are sold exclusively via our internet site at www.stonelabel.co. We supply garments Internationally. Once full payment has been received by us we will dispatch your order.
A receipt for the purchase amount (inclusive of GST) will be issued for all transactions. The receipt will include a record of the specific garment including its stock number, colour, size and retail price. We encourage you to retain the sales receipt for your records. We do not offer a ‘lay-by’ purchase facility.

Clients will be able to view all Stone products on our internet site which will include a full description, photograph, care instructions, size guide and retail price. Clients may contact us at info@stonelabel.co with any queries.

We will clearly advise the availability of each garment (and/or period of time required if an order can be placed) at the point of purchase.

Each customer has the option to complete their payment via credit card or Paypal. Stone uses Braintree Payments to process payments. You can find information on Braintree Payments here.

Returned payments will be refunded via Paypal or Braintree using your original payment method.

We may amend this and other policies at any time. Updated policies will be in force at and from the point they are posted to the Stone internet site.

If you have any queries about a particular style, colour or design of a garment or any of our related services please contact us at info@stonelabel.co.

We warrant that Stone garments are appropriately durable and fit-for reasonable use for the purpose for which they are designed. We will honour all warrantees subject to relevant legislation, the terms of our policies and our industry knowledge and experience. Subject to the terms of our policies, items with manufacture or workmanship faults will be exchanged or refunded at no cost to the purchaser.

Our warranty excludes:

• Damage or defect due to the use of any Stone garment for an abnormal or unreasonable purpose and/or in a manner other than that for which it was designed and manufactured;
• Use, treatment or failure to handle the garment in a manner that has, or is likely to have, caused any relevant damage (which may relate to but is not limited to wearing, using, laundering, storing or packaging).

Stone garments may be returned within 14 days of receiving the goods for a full refund if you change your mind. All garments must be unworn, tags attached and in it’s original condition of purchase. Please email returns@stonelabel.co before returning. The cost of the return postage for an exchange will be at the customers expense.

We will generally agree to garments being exchanged within 14 days of receiving your garment and subject to the terms of our policies. Prior to returning a garment to us for exchange you should confirm the availability of the replacement garment by email at returns@stonelabel.co. Return an approved exchange garment to us at the return address that we will provide to you.

Subject to inspection of the garment upon its return and confirming that it is in brand new condition without being worn, pressed, soiled or laundered we will process the exchange. The cost of return postage and packaging for an exchange is at your expense. We will send the replacement garment to you at no cost.

When exchanging a garment we will issue a credit to the full amount of the original purchase and then recharge the replacement garment separately subject to the terms of our policies. Please note that we do not issue credit notes. Queries may be directed to Stone via email at returns@stonelabel.co.

We will refund (at the purchase price) or replace a Stone garment sold to you in a condition that is substantially irreparably faulty in manufacture or contains a major visible fabric flaw subject to the terms of our policies and as described above under warranty. Subject to our acceptance of your claim we will also refund you with the cost of return postage.

THE TERMS FOR DEALING WITH FAULTY GARMENTS (A CLAIM) ARE AS FOLLOWS:

• Details of the claim must first be emailed to Stone at returns@stonelabel.co as soon as reasonably practicable but after no longer than 7 weekdays after first being noticed;
• While we may accept a claim verbally or in writing, we reserve the right of final acceptance subject to our inspection of the garment; and
• We will deal with your claim as soon as is reasonably practicable in the circumstances.

THE STEPS FOR MAKING A CLAIM FOR A FAULTY GARMENT ARE:

• Lodge notice of your claim with us by email to returns@stonelabel.co. Do not return the garment prior to our review of your claim. In the email please provide:
  1. Clear advice of the reason(s) for the claim and whether you wish to exchange it or receive a refund;
  2. At least one well-lit digital colour photograph clearly showing the flaw, defect or imperfection and the surrounding fabric so that we can see where it is positioned on the garment;
• We will respond to your email within 48 working hours. We may request additional details.
• We will confirm initial acceptance of the claim to you by email.
• Once approved, return the garment to us. It must be safely packaged, clearly labelled, post-paid and posted using the preferred courier to the return address that we will provide to you.
• We will make a final inspection of the damage upon its return and contact you in writing if we have any concerns or require further details.
• Once the claim is fully accepted you will be advised and a refund will be processed or replacement goods dispatched (depending on stock availability).

If either you or Stone offers and both parties mutually agree, we may agree to:

• Provide you with a partial refund in recognition of the damage or so that you can rectify the damage at a repairer near where you live; or
• Any other reasonable option that is mutually agreed.

Any such agreement is considered to be full and final settlement between you and Stone in relation to the faulty garment without entitlement to further recourse by you. In absence of mutual agreement you will be provided with a full refund or replacement garment subject to the terms of this policy.

If your claim is not accepted you will receive a clear written explanation from us. We are always happy to discuss any such decision with you. Examples of us not accepting a claim for a damaged garment might include (but may not be limited to):

• Signs of the garment being unreasonably damaged, soiled or worn and laundered on multiple occasions notwithstanding any damage;
• Your failure to reasonably comply with the care instructions provided on our website;
• Our view that the damage resulted from ‘fair wear and tear’ within the terms of our ‘fit for purpose’ commitment;
• An extended period of time elapsing beyond that which we consider reasonable prior to your lodgement of the claim;
• The damage not relating to manufacturing or defect fabric; or
• The nature of the fault was reasonably foreseeable and its containment was within your control.

All returned garments must be returned to us at the return that we will provide to you. We understand that there may be occasions where a damaged garment may have been reasonably worn and laundered prior to a defect being noticed, however any other garments must be returned unworn and in original condition without damage, soiling, stains, marks or defects.

Failure to comply with these requirements and other reasonable standards may result in the goods being returned to you at your cost in the condition we received them without refund or exchange.

Personal information refers to any information that can or may tend to identify you. Personal information we collect, store and retain can include:

• Information provided when registering on our internet site;
• Your sales transaction history;
• Your contact details (telephone number and email address);
• Your delivery location;
• Your transaction and purchase history with us; and
• Records of your queries, returns or other contact with us.

We may access your personal information for the purpose of:

• Dealing with you in relation to Stone transactions;
• Advising you of Stone product information and marketing;
• Establishing your garment preferences by viewing the pages you visit on the Stone internet site; and
• Obtaining stock information or trend data.

We may amend this Privacy Notice at any time by posting the amended terms on this site. All amended terms automatically take effect 30 days after they are posted. We will announce any material changes to this Privacy Notice via email.

We are here to help you and would love to hear from you. Please contact us by email at info@stonelabel.co.